SevyDevy Grievance Redressal & Contact

Who we are

SevyDevy is operated by Saket Bhatnagar, trading as SevyDevy, based in India.

Location: New Delhi, Delhi, India. Our full postal address for legal notices is available on request at [email protected].

How to reach us

Email [email protected] for anything, including help, billing and refunds, privacy and your data rights, security issues, legal notices and partnerships. Put the topic in the subject line so we can route it quickly.

Topic	We reply
Help, billing and refunds	Within 2 working days
Privacy and your data rights	Within 30 days at most
Security issues	Within 3 working days

Grievance Officer

Name: Saket Bhatnagar
Designation: Grievance Officer and Founder
Email: [email protected]
Address: New Delhi, Delhi, India
Hours: Monday to Friday, 10:00 to 18:00 IST

The Grievance Officer handles complaints about our service, payments and refunds, content on SevyDevy, and how we process your personal data.

How complaints are handled

Email [email protected] with the subject "Grievance", your account email, what happened, and any order ID or link.
Acknowledgement: within 48 hours, or 24 hours for complaints about content on SevyDevy. You get a complaint reference number.
Resolution:
- Service, payment and refund complaints: within 1 month.
- Complaints about user content: within 15 days. Sexually explicit content, impersonation, or content exposing a person's private areas: removed within 24 hours.
- Personal-data grievances: as soon as possible, and within 90 days at most.
If you are not satisfied with our answer, you can escalate:
- Consumer complaints (India): the National Consumer Helpline (dial 1915, or consumerhelpline.gov.in), or the consumer commissions through e-daakhil.nic.in.
- Personal data (India): the Data Protection Board of India, after first using our grievance process.
- Personal data (EU, EEA or UK): your local data protection authority, or the UK Information Commissioner's Office.