Terms of Service

1. Agreement

These Terms are a contract between you and Saket Bhatnagar, trading as SevyDevy ("SevyDevy", "we", "us"), based in India. They govern your use of sevydevy.com, the SevyDevy desktop app and related services (the "Service").

By creating an account or buying credits, you agree to these Terms and to the policies they refer to: the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, Acceptable Use Policy, AI Use Notice and, if you take part, the Referral Program Terms. If you do not agree, do not use the Service.

2. Eligibility

• You must be at least 18 years old and able to enter a binding contract.
• You must not be barred from using the Service under applicable law, including sanctions laws.
• If you use the Service for an organisation, you confirm you are authorised to bind it, and "you" includes that organisation.

3. What SevyDevy is, and what it is not

SevyDevy is an AI-powered interview-practice and career-preparation tool: AI mock interviews with Lala, DSA and system-design practice with AI review, resume tools, a public profile, and a board of referral openings.

SevyDevy is not:

• a recruiter, employer, placement agency, or a career, legal or financial adviser;
• a guarantee of any interview outcome, job offer, referral or salary;
• a tool for making real hiring decisions about other people (see the Acceptable Use Policy).

4. Your account

• Give accurate information and keep it up to date.
• Keep your password secure. You are responsible for activity under your account, unless it results from our failure to keep the Service secure.
• One person per account. Do not share, sell or transfer accounts.
• Tell us immediately at [email protected] if you suspect unauthorised use.

5. Credits and payments

5.1 One-time packs, no subscription. The Service is paid for with one-time credit packs. Nothing renews automatically, and we never charge you unless you complete a checkout.

5.2 Prices. Prices are shown in Indian Rupees (INR) at checkout and include GST where applicable. If you pay from outside India, your bank or card issuer may add currency-conversion or international-transaction fees; those are between you and them.

5.3 What credits are. Credits are a prepaid, non-transferable licence to use features of the Service. They are not money. They have no cash value, cannot be withdrawn, exchanged, resold or moved to another account, and do not earn interest. The credit cost of a feature is shown in the product before you spend credits on it.

5.4 Expiry. Credits from paid packs expire 3 months after purchase. Free credits (welcome, referral, promotional or support grants) do not expire unless the offer says otherwise. When you spend credits, the ones closest to expiry are used first. Expired credits are not refunded or reinstated.

5.5 Changes to prices and credit costs. We may change pack prices and the credit cost of features. A change never affects a pack you have already bought at its purchase price. We show the current credit cost before you spend credits. If we raise the credit cost of a feature by more than 25%, we give 15 days' notice in the product.

5.6 Payment processing. Payments are handled by our payment processor. We do not see or store your full card, UPI or bank details. You authorise us and our processor to charge the amount shown at checkout.

5.7 Refunds are covered by the Refund & Cancellation Policy. Nothing in these Terms limits a refund right you have under law.

5.8 Chargebacks. If you think a charge is wrong, contact us first; we can usually fix it faster than a bank dispute. If you raise a chargeback for a valid charge, we may suspend the account until it is resolved, and credits from the disputed purchase are removed.

6. Booked interviews

• Booking holds the credits shown. They are charged only when the round starts.
• You can cancel or reschedule while the round is still scheduled. Held credits are released in full if the round never starts.
• If you book a round for another person, you confirm they have agreed to you giving us their name and email address, and that you will use the transcript and review only to help them practise. You must not use them to make a hiring decision.
• Cancellations, no-shows and platform faults are covered in the Refund & Cancellation Policy.

7. AI features

• AI output can be inaccurate, incomplete, outdated or biased, and can sound confident when it is wrong. Check important output yourself before relying on it, including resume edits, code, technical explanations and interview feedback.
• Scores and reviews are practice feedback. They do not measure your real ability and are not certifications.
• Lala is an AI, not a person, and Lala's voice is computer-generated.
• Do not use AI output to deceive others, for example by presenting it in a live interview or assessment as your own unaided work where that is not allowed.
• More detail: AI Use Notice.

8. Your content

8.1 You own it. Your answers, code, designs, resumes, profile and other content you submit ("Your Content") stay yours.

8.2 Licence to us. You give SevyDevy a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display and adapt Your Content only as needed to provide, secure and improve the Service for you, including sending it to our AI and infrastructure providers. For content you publish, such as a public profile, the licence also covers showing it publicly while it stays published.

8.3 No AI training. We do not use Your Content to train AI models.

8.4 When the licence ends. It ends when you delete the content or your account, except for copies kept for the periods in our Privacy Policy, backups that are overwritten on schedule, and content you shared with others (for example a transcript visible to the person who booked your interview).

8.5 Your responsibility. You confirm you have the right to submit Your Content and that it does not break the law or anyone's rights, including the privacy of people named in it.

8.6 Feedback. If you send us suggestions, we may use them without any obligation to you.

9. Our intellectual property

The Service, including its software, design, Lala's name, character and orb, question banks, written explanations, model answers and branding, belongs to SevyDevy or its licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Service for your own interview preparation under these Terms. "SevyDevy" and the SevyDevy logo are our marks; do not use them without permission.

10. Acceptable use

Follow the Acceptable Use Policy. In short: no illegal use; no scraping, reverse engineering, bypassing limits or abusing credits and referrals; no attacks on the Service or attempts to extract its prompts; no uploading other people's personal data without permission; no real hiring decisions; no harassment.

11. Referral openings (Jobs)

• Openings on the Jobs board come from third parties. We do not guarantee that an opening is still available or accurate, or that it will lead to a referral, interview or offer.
• When you apply, you agree that we may share your application and resume with the hiring company and its employees who make referrals. Once shared, their use of it is governed by their own policies.
• After you are referred, the application cannot be withdrawn from the company through SevyDevy. You can still ask us to delete our copy.
• Any employment relationship is solely between you and the employer.

12. Third-party services

The Service relies on third-party services, such as sign-in, payment and AI providers, and may link to third-party sites. We are not responsible for sites or services we do not control. We remain responsible for how we choose and instruct the providers who process your data for us.

13. Changes to the Service and these Terms

• We keep improving the Service and may add, change or remove features. If we remove a paid feature, we give at least 15 days' notice in the product, so you can use your credits on other features.
• We may change these Terms. For material changes, we give at least 15 days' notice by email or in the product. If you do not agree, stop using the Service before the change takes effect. Continuing to use it afterwards means you accept the change.

14. Suspension and termination

• You can stop using the Service at any time and ask us to delete your account by emailing [email protected].
• We may suspend or terminate your account, or limit access, if you materially or repeatedly breach these Terms or the Acceptable Use Policy, if the law requires it, or if your use creates a security, fraud or legal risk. Where reasonable, we give notice and a chance to fix the problem first.
• If we terminate your account for fraud, credit or referral abuse, chargeback abuse or illegal activity, unused credits are forfeited.
• If we decide to close the Service, we give at least 30 days' notice so you can use your remaining credits.
• Sections that by their nature should survive termination (including 5.3, 8.4 to 8.6, 9, and 15 to 19) survive.

15. Disclaimers

To the extent permitted by law:

• The Service is provided "as is" and "as available". We do not promise that it will be uninterrupted, error-free or always available, or that AI output will be accurate or fit your purpose.
• We do not guarantee any career outcome, such as interviews, referrals, offers, promotions or salary.

These disclaimers do not affect rights you have under law that cannot be excluded, including your right as a consumer to services provided with reasonable care and skill.

16. Limitation of liability

16.1 Not excluded. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct or gross negligence, or any other liability that cannot be limited under applicable law.

16.2 No indirect loss. Subject to 16.1, we are not liable for loss of profits, income, job opportunities or business, loss of reputation, or indirect, special or consequential loss. This includes loss from relying on AI output, provided we have not been negligent in how we run the Service.

16.3 Cap. Subject to 16.1, our total liability for all claims arising out of or relating to the Service or these Terms in any 12-month period is limited to the greater of (a) the amount you paid us in the 12 months before the event that gave rise to the claim, and (b) INR 2,000.

16.4 Outside our control. We are not liable for delays or failures caused by events beyond our reasonable control, including failures of internet, cloud or AI providers, power outages, cyber-attacks we could not reasonably prevent, natural disasters, war, government action or changes in law. If such an event stops a booked interview from running, the Refund & Cancellation Policy applies.

17. Indemnity

You agree to compensate SevyDevy for reasonable losses, including reasonable legal costs, from third-party claims caused by Your Content infringing someone's rights, your breach of the Acceptable Use Policy, or your sharing of another person's personal data without permission. This does not apply to the extent the loss was caused by our own breach or negligence. If you are a consumer, this section applies only as far as consumer law allows.

18. Complaints and disputes

18.1 Talk to us first. Email [email protected] or our Grievance Officer (see Grievance Redressal & Contact). We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

18.2 Governing law. These Terms are governed by the laws of India.

18.3 Courts. Subject to 18.4, the courts at New Delhi, India, have exclusive jurisdiction.

18.4 Your local rights. If you are a consumer in India, you can also approach the consumer commissions under the Consumer Protection Act, 2019, including through e-Daakhil. If you are a consumer elsewhere and your local law lets you bring proceedings in your home courts or rely on mandatory local consumer protections, nothing in these Terms takes that away.

18.5 Individual claims. To the extent permitted by law, claims must be brought individually, not as a plaintiff or class member in a class or representative action.

18.6 Time limit. To the extent permitted by law, you must bring a claim within one year after it arises.

19. General

• Entire agreement. These Terms and the policies they refer to are the whole agreement between you and us about the Service.
• Severability. If a court finds any part invalid, the rest stays in force, and the invalid part applies as far as the law allows.
• No waiver. Not enforcing a right now does not waive it.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor of the Service with notice to you; your rights are not reduced as a result.
• Notices. We send notices to your account email or in the product. You send notices to [email protected] · New Delhi, Delhi, India.
• Electronic contract. These Terms are an electronic record under the Information Technology Act, 2000, and need no physical or digital signature.
• Language. If a translation differs from the English version, the English version prevails, except where the law requires otherwise.

20. Contact

Saket Bhatnagar, trading as SevyDevy · [email protected] · New Delhi, Delhi, India · Grievance Officer: Saket Bhatnagar