Legal
Refund & Cancellation Policy
When you get money or credits back, and how to ask.
Effective 5 October 2026 · Version 2026-10-05
1. Summary
| Situation | What happens |
|---|---|
| Charged twice, or charged but no credits arrived | Full refund, or the credits added, your choice |
| Charged the wrong amount because of our error | Refund of the difference |
| An AI action failed and gave no result | Credits returned automatically |
| Booked interview cancelled, rescheduled, declined or never started | Held credits released in full |
| Booked interview cut short by a fault on SevyDevy's side | Credits for the unused time returned |
| Credits used, or changed your mind after buying | No refund |
| Credits expired | No refund |
2. What you are buying
SevyDevy sells one-time credit packs, priced in INR and including GST. There is no subscription and no automatic renewal, so there is nothing to cancel. Credits are added to your account instantly after a successful payment (see the Service Delivery Policy). Paid credits expire 3 months after purchase.
Credits are spent on AI processing that we pay for the moment you use a feature. That is why packs are generally not refundable once bought, except in the cases below.
3. Payment errors (report within 30 days)
- Duplicate charge for the same order: we refund the duplicate in full.
- Money debited but credits not added: payments are matched automatically. If your credits have not arrived within 24 hours, contact us and we will add them or refund you in full, as you prefer.
- Wrong amount charged because of an error on our side: we refund the difference.
4. Automatic credit returns for failed actions
If an AI-powered action fails and gives you no usable result (for example a resume review, code review, system-design evaluation, transcription, voice playback, or a Lala reply that errors), the credits for that action are returned automatically. If those credits expired in the meantime, they come back with 24 hours of extra validity. This is a credit return, not a money refund.
If a result is wrong or poor quality, that is not a failed action, but please tell us. We review reports and may return credits at our discretion.
5. Booked Lala interviews
| Situation | Credits |
|---|---|
| You cancel or reschedule before the round starts | Held credits released in full |
| The invited candidate declines or withdraws | Held credits released in full |
| Nobody joins (no-show) | Held credits released in full |
| The round fails to start because of SevyDevy | Held credits released in full |
| You join late | The round still ends at the booked time; no partial refund |
| The round starts and runs normally | Charged in full |
| The round is cut short or unusable because of a fault on SevyDevy's side, confirmed by our records | Credits for the unused part returned. Ask within 7 days of the round. |
| The round is cut short by your connection, device or browser | No refund |
6. What we do not refund
- Packs bought by mistake or no longer wanted, once payment succeeded (unless section 3 applies)
- Used or partly used credits
- Expired credits
- Free credits: welcome, referral, promotional, support grants or credit links. They have no cash value.
- Disagreement with the content of AI feedback or a score. Ask us to review it instead.
- Accounts closed for fraud, credit or referral abuse, chargeback abuse or illegal activity
7. How to ask for a refund
- Email [email protected] from your account email. Include your order ID or payment ID (shown on your payment receipt) and the reason.
- We acknowledge within 48 hours and decide within 7 working days.
- Approved refunds go back to the original payment method through our payment processor. Banks usually take 5 to 10 working days to show the money. We cannot refund to a different account or card.
8. Chargebacks
Please contact us before raising a dispute with your bank; we can usually fix problems faster. If a chargeback is raised for a valid purchase, we may suspend the account until it is resolved, and credits from that purchase are removed.
9. Your legal rights
This policy adds to, and does not reduce, any rights you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or the consumer law of your country.
10. Contact
[email protected] · Grievance Officer: Saket Bhatnagar (Grievance Redressal & Contact)